If you are looking for technical help and support you have come to the right place!
ST-FOUR offer technical support for all our partners products with flexible support contracts designed to meet you needs:
- We can provide support for a single product through to outsourced support & hosting for all your IT systems
- Add new products and services to your support agreement at any time
- Log support calls by email or phoen and track support call progress via our ITIL Helpdesk.
- Our remote control software allows us to support your systems and users wherever they are located
- No requirement to install VPNs or 3rd party software on your devices.
- Felexible IT support that supports your need and responds to your changing IT environment even mid-contract.
- Build a Technical Support Contract to suit your needs choosing from any of the options below.
|Remote Session Tokens||Can be purchased for remote break/fix engineering support & for small bodies of remote work e.g. making enhancements or administrative changes to a supported system.
|Health Check days||Can be purchased for pro-active care of your IT systems helping identify issues before they occur and keep you on top of minor patches and bug fixes.|
|Pre-Paid Support Days||Can be purchased and used as required for remote consultancy work.|
|Remote Monitoring||Can be purchased and ST-FOUR will implement our on-site remote monitoring tool that will report system issues to pro-actively resolve issues as quickly as possible.|