ST-FOUR is a specialist IT service provider based in Telford, we have exciting opportunities for someone who has some real-world technical experience and is looking to develop their IT career.

You will be involved in designing, implementing & supporting project work both on-site and remotely and to work as a helpdesk 4th line support to our clients so you will need to be prepared and able to travel and at times stay away from home.

Your duties and responsibilities for this role will include:

• Technical project implementation planning
• IT Project work on varied customer systems
• Helpdesk support & Implementing Proactive systems monitoring.
• Remote support on client issues effectively resolving issues working with other members of the team
• Remote work & Occasional on-site work on clients IT systems.

We need you to have at least 3 years hands-on in-depth experience of working with IT infrastructure systems such as Microsoft, Linux, Azure, AWS.

Practical coding skills would be advantageous.

This position is an excellent opportunity for you to join a growing company who can offer a significant amount of training & hands-on exposure to a wide range of IT Services & Systems such as:

• Hardware Infrastructure i.e. Servers, Storage Arrays and Switches.
• Microsoft technologies such as AD, Hyper-V and Microsoft 365.
• Linux technologies such as SUSE, Red Hat & Ubuntu.
• VMware vSphere & Other Hypervisors
• Backup & DR using products such as Veeam, Macrium & SEP Sesam
• Desktop Management & Control
• Open Source technologies such as Zabbix & Uyuni
•  

This is a full time, permanent position initially working Monday to Friday, 9am to 5:30pm, we can be flexible on working hours for the right candidate.

While the vast majority of our work is remote controlling client systems travel is involved as is working away from home potentially for several days so you will need your own transport.

Work will be out of our Telford office for the whole of the probation period with flexible options for remote working once you have passed probation.

Salary is dependant upon experience.

Our Values:

Be Productive

Being productive is all about looking for how we can be efficient.

It’s about making sure that we are improving processes, not having dead time, and if there is dead time, we are using it in a purposeful way such as through self-learning.

• We offer to help others if our to-do list is empty.
• We share what we learn with each other.
• We speak up if we see a more efficient way to do something.
• We take responsibility for making sure we are clear on what we need to achieve and when to achieve it by.
• We give clear instructions and aren’t afraid to ask if we aren’t sure what is expected.
• We are always pro-active.

Team Orientated

This value is about collaboration.

We are all about appreciating the value in collective knowledge, learning and shared information.

• We share our knowledge.
• We share the load across the team.
• We are 100% responsive to calls, customers and each other.
• We are available and willing to help.
• We are not afraid to ask for help ourselves.
• We always do what we say we’ll do.

Dedication to work and the customer

We aren’t in this business just for the money, we are in it because we love it and our dedication to doing the job is reflected in the value we bring to our customers.

• We never give up, we always find a way.
• We do the right thing (even if no one is watching).
• We always follow procedure.
• We are not afraid to take risks but are not reckless.
• We are always solution focused.
• We take a “responsibility and ownership-first” approach to everything we do.

Unafraid to view ideas

We are open to look at new ideas and ways of thinking and we back this up with reasoned thinking.

We are not afraid to take a step back to look at things from a different perspective.

• We are open to positively challenge our ways of working.
• We look at challenges from different perspectives.
• We look for the best solutions.
• We are always learning.
• We take ownership of our mistakes and use them as a learning opportunity to offer feedback to help improve processes.

Friendly

It’s important to get along with the people we spend our working time with and we have built a workplace where people can open up and be themselves.

• We keep an open dialogue with each other so we can support each other in work and life.
• We listen to each other.
• We take the time to get to know each other.
• We are respectful of everyone in the business and the role they play.
• We believe that no one is more important than anyone else in the team.