CONSULTANCY

ENGINEERING

SUPPORT

 

ST-FOUR

ST-FOUR are a flexible IT Services company specialising in niche products that will work with your existing IT Infrastructure.

Who Are We?
Tech Support Headset 200x202

Technical Support

If you are looking for technical help and support you have come to the right place!

ST-FOUR offer technical support for all our partners products with flexible support contracts designed to meet you needs:

  • We can provide support for a single product through to  outsourced support & hosting for all your IT systems
  • Add new products and services to your support agreement at any time
  • Log support calls by email or phoen and track support call progress via our ITIL Helpdesk.
  • Our remote control software allows us to support your systems and users wherever they are located
    • No requirement to install VPNs or 3rd party software on your devices.
  • Felexible IT support that supports your need and responds to your changing IT environment even mid-contract.
  • Build a Technical Support Contract to suit your needs choosing from any of the options below.
Remote Session Tokens Can be purchased for remote break/fix engineering support & for small bodies of remote work e.g. making enhancements or administrative changes to a supported system.
Health Check days Can be purchased for pro-active care of your IT systems helping identify issues before they occur and keep you on top of minor patches and bug fixes.
Pre-Paid Support Days Can be purchased and used as required for remote consultancy work.
Remote Monitoring Can be purchased and ST-FOUR will implement our on-site remote monitoring tool that will report system issues to pro-actively resolve issues as quickly as possible.

Access our helpdesk or Purchase support.